Returns & Exchanges

If there is a malfunction or failure that occurs, we will offer a complete refund or exchange upon return receipt and complete product inspection. 

If you have any questions or concerns about anything at all, please let us know. We are happy to assist you. 

PLEASE NOTE: The sale of all limited edition products, products that have been engraved, monogrammed, embossed, personalized, etc. are final. 

RETURNS

  • Return and refund of a product is possible if:

- A customer received the wrong item by our mistake.
- A customer received an item with a defect (each case is considered individually).
- A customer received an item of another color by our mistake.

A customer will have to inform us about the above-mentioned issues and provide photos as confirmation within sevendays after receiving a product.

If we agree that an item is faulty/wrong, we will offer a refund of this product.

After receiving a product and check for no damage, we will make a refund cost of an item. In this case, a customer should send us back the item in its original packaging. Bestow pays all costs (shipping, taxes).

  • Return is impossible if:

- A customer has already used a product.
- It involves a customized product with engraving.

EXCHANGE

  • Exchange of a product is possible if:

- A customer received an item in the wrong size by the mistake of a customer. In this case, a customer pays all costs (shipping, taxes).
- A customer has received an item in the wrong size or color by our mistake. In this case, Bestow pays all costs (shipping, taxes).

A customer will have to inform us about the above-mentioned issues and provide photos as confirmation within 7 days after receiving a product and send it back to us.

As soon as a product is delivered and checked for no damage, we will produce it in the correct size or color.

  • Exchange of a product is impossible if:

- A customer received a correct order and then changed his/her mind.
- A customer has already used a product.
- It involves customized orders, sizes, and a product with engraving.
- If more than 14 days have passed since the receipt of the order.